This website, www.urbanmuni.com (hereafter referred to as the “website”) is owned and operated by Urban Muni LLP. Throughout the website, the terms “we”, “us” and “our” refer to UrbanMuni. UrbanMuni offers this website, including all information, tools and services available from this site to you, the use, conditioned upon your acceptance of all terms and conditions, policies and notices stated here.

Please read these terms and conditions (“Terms”) and the privacy policy (“Privacy Policy”) carefully before accessing this website or availing the services made available on the website including ordering products from the website. These terms and privacy policy together constitute a legal binding agreement (“Agreement”) between You and UrbanMuni and by accessing or using any part of the website, you agree to be bound by these terms. By downloading and/or accessing the website for any of the services, you irrevocably accept all the terms and conditions stipulated in this Agreement, the subscription terms of service and Privacy Policy, as available on the Website, and agree to abide by them. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the website. The terms contained in this Agreement shall be accepted without any modification. By availing any service on this website, you signify your acceptance of the terms of this Agreement.

These terms of service apply to all users of the website including but not limited to browsers, AYUSH practitioners or health care and/or wellness providers or organizations, individuals, customers, merchants, vendors, and/or contributors of the content. You may be accessing our website, www.urbanmuni.com from a computer or a mobile phone device (for instance, through iOS or Android or Windows or any other application) and these terms govern your use of our website and your conduct, regardless of the means of access. You may be unregistered visitors / non-registered users, registered users and healthcare practitioners. "Registered Users" include users who have registered on the UrbanMuni website by providing particular information and can login by providing a username and password. Some features of the UrbanMuni website are available to users only on registration. "Non-Registered Users" include those users who are not registered on the UrbanMuni website but can access information available on this website. "Practitioners" include AYUSH practitioners or health care and/or wellness providers and (a) with whom registered users can consult by booking appointment on the UrbanMuni website or (b) who can respond to queries raised by Registered Users or (c) with whom Registered Users can consult privately to seek response to their queries or d) who can generate and provide health and wellness related content for general use of Registered Users. All these categories would be collectively referred to as “User”.

UrbanMuni reserves the right to terminate or revise the terms at any time, for any reason by posting any changes on this website. UrbanMuni will alert you that changes or revisions have been made by indicating on the bottom of this page the date it was last revised. The changed or revised terms will be effective immediately after it is posted on this website. Your use of the website following the posting any such changes or of revised terms will constitute your acceptance of any such changes or revisions. UrbanMuni encourages you to review this Agreement whenever you visit the website to make sure that you understand the terms governing use of the website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with UrbanMuni for other products or services.


For users

  1. Search and view products listed under various categories
  2. Select and purchase products and give feedback for purchased products
  3. Search and view various services offered on UrbanMuni
  4. Obtain generic and preliminary information related to health and wellness from practitioners wherein users may post health and wellness related questions and obtain generic and preliminary information. Users may also view practitioner response to other questions posted by other users on this platform.
  5. Search and view profiles of practitioners (including name, education, years of experience, specialization, areas of expertise, consultation fees, clinic name and address and professional memberships) view indicative appointment slots
  6. Book appointments for consultations with practitioners either in person at the practitioner’s premise or over a call
  7. Pay fees for non-website interaction with the practitioners after paying UrbanMuni’s internet handling fee
  8. Give feedback to practitioners including rating on pre-defined criteria
  9. Contact UrbanMuni for more information and clarifications

For Practitioners

  1. Upload practitioner profile with details such as name, education, years of experience, specialization, areas of expertise, consultation fees, clinic name and address and professional memberships. The profile is visible to both, registered as well as non-registered users
  2. Interact with registered Users, either in person at clinics or via calls facilitated by UrbanMuni
  3. Receive consultation fees
  4. Share information via links to self-authored articles, and videos which UrbanMuni may or may not, with or without modification, in its sole discretion, publish on the Website.
  5. Respond to health and wellness related submitted by registered users

For Vendors (Brands)

  1. List products for sale including images and details on product specifications and pricing. The products are visible to both, registered as well as non-registered users
  2. Receive orders for purchase of these products by registered users
  3. Receive payments for the products purchased by registered users


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website You agree that it is your responsibility to monitor changes to our website


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our online platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example testimonials, feedback, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the website is governed by our Privacy Policy. As part of Your registration process and in course of your use of our Website, you may receive text/ SMS messages from UrbanMuni on the mobile number provided by you during the registration process. These messages may relate to your registration, notifications and reminders for your practitioner appointments, your transactions through the Website and/ or any other such information found suitable of your attention by UrbanMuni. UrbanMuni will send these SMS messages only on the mobile number provided by you and it is your responsibility to ensure that the number provided is correct for the service or transaction you wish to get into. You hereby consent to receive such messages from UrbanMuni.

By using the website and/or registering yourself at UrbanMuni, you authorize us to contact you via phone call and/or sms and/or email in relation to the products and services you have opted for. And Irrespective of the fact that you may have registered yourself under DND or DNC or NCPR service, you authorize UrbanMuni to connect with you in the manner mentioned above.