RELATED TO SHOPPING PRODUCTS ON URBANMUNI
What is UrbanMuni?
UrbanMuni is not yet another aggregator platform – but a partner in your journey to a Natural and Ayurvedic Way of Life! We are India’s 1st of its kind platform dedicated to Ayurveda, and take pride in our core fundamental values- honesty, authenticity, quality, purity, and love while celebrating the power of India’s rich healing tradition. We welcome you to come experience our world of natural, pure and green, and explore from endless lifestyle options to boost your physical, mental and spiritual health! We offer a range of products to Shop; bring to you experienced and renowned practitioners to book consultations and certified physical and mental wellness experts for your mind and body. Read more in the About Us section to get a glimpse of our journey and offerings.
How does UrbanMuni ensure the quality of products sold on the website?
UrbanMuni is committed to providing only 100% authentic and genuine products to its customers. We deal directly with the Brands only and no resellers are permitted on the platform. All products are shipped directly by the Brands and are thus, 100% original. Further, the brands are hand-picked to ensure that only the best and your favorite brands are listed on our platform
- How does UrbanMuni ensure safe payments on its website?
UrbanMuni does not save your debit or credit card or net banking details. All payments on UrbanMuni are currently securely managed by PayU.
- Can I use my wallet for payments?
You can opt for multiple payment options including Debit Card, Credit Card, Net Banking, Wallets (Airtel, Freecharge, HDFC Bank PayZapp, Jio Money, OLA Postpaid/ Wallet, Paytm, Phone Pe/ BHIM UPI, YES PAY Wallet), and UPI (Google Pay, Phone Pe, BHIM, Amazon Pay, Paytm).
- Can I edit my Order after confirmation?
Unfortunately, there is no option to edit/ cancel order after confirmation. However, don’t worry. Team UrbanMuni is committed to serving its customers and would be happy to help! Please connect with us and we would guide on the next steps. Refer to Contact Us section for more details.
- Are there delivery charges?
Shipping fee is applicable only on Orders below Rs.499 to cover for the logistics cost incurred by us to ensure that your favorite products are delivered at your doorstep in the fastest and safest way possible.
- Is COD available?
Yes, you can select from the option of Prepaid or COD at the time of Checkout.
- Does UrbanMuni deliver across India?
We have partnered with leading and trusted logistics providers to ensure all our customers get their products PAN India, in the fastest and safest manner possible.
RELATED TO BOOKING PRACTITIONER AND EXPERT CONSULTATIONS ON URBANMUNI
- Are these consultations offered online or in -person?
Both options are available. You can choose either option while booking your selected practitioner and/or expert.
- Are these practitioners and experts qualified?
UrbanMuni takes pride in a panel of only handpicked experts who are well qualified to address your health care needs. All the practitioners and experts are well qualified and certified with varied years of experience in helping manage health and wellness related issues.
- How do I book the sessions?
You need to select the practitioner you want to consult from our panel and then select a slot for consultation as per your convenience. You would then be directed to pay the consultation fee, post which your appointment shall be confirmed. You would receive a message with the booking details.
- Can I cancel the bookings?
If for whatever reasons, you need to cancel your appointment, you will need to login to your account and select cancel. Your appointment would be cancelled and you would receive a message for the same. You can book another slot as per your convenience.
- Will I be refunded for cancelling the booking?
You can cancel your appointment before the scheduled time The complete money would be refunded to the original source within 7 working days.